COVID-19: Update to Contact Centre opening hours
Published By GOV.UK [English], Wed, Oct 14, 2020 12:45 AM
The opening hours for the DBS Contact Centre have temporarily changed, as detailed below, in response to coronavirus-related measures:
Previous opening hours
Opening hours as of 14 October 2020
Monday to Friday, 8am to 6pm
Monday to Friday, 9am to 5pm
Saturday, 10am to 5pm
Saturday, Closed
You may also experience some delays or longer waiting times. Our peak times are between 9am to 10am and 4pm to 5pm, and you will likely experience more significant delays during these periods.
Services across GOV.UK remain unaffected.
You can track your application online:
Online tracking for basic DBS checks, here
Online tracking for standard and enhanced DBS checks, here
If you have a general enquiry, you can still contact DBS via:
email (for disclosure customers): customerservices@dbs.gov.uk
email (for barring customers): dbsdispatch@dbs.gov.uk
Twitter: @DBSgovuk
Press release distributed by Media Pigeon on behalf of GOV.UK, on Oct 14, 2020. For more information subscribe and follow