Civil news: contacting the high cost family team

We have made changes which mean you can now contact the high cost family team through the Client and Cost Management System (CCMS).

What does this mean?

You should submit a case enquiry using CCMS and avoid sending emails to this options available to you in the system will be:

general VHCC enquiry – for queries not specific to a case

VHCC case enquiry – for case specific queries

From 1 June 2022 emails will only be responded to if:

you are an applicant and don’t have access to CCMS

you want to make a complaint

This will prevent duplication and ensure that the team can respond promptly.

The automatic bounceback on the mailbox will be updated and any emails that fall outside of the circumstances listed above will be deleted.

You should continue to use the high cost family fixer mailbox if you think an error has been made. Guidance about using this service is available on our training website within the ‘contact us’ directory.

Further – refer to training site guidance before emailing to report errors

Legal aid learning: contact us – scroll to ‘high cost family fixer’ for ‘more information’ guidance link

Launch of high cost family fixer service – GOV.UK news – only use to contact high cost family team in circumstances outlined above