Managing devices in the hybrid workspace is more secure with NetSupport Manager v14

The multi-platform remote control software solution that supports users and devices located on-premises or remotely now includes a whole host of new and enhanced features to minimise support time and strengthen online security.

The working landscape has changed forever. Now, with workforces dispersed across hybrid work environments, having the technology to allow employees to operate effectively while staying secure is key for every organisation. For the last 33 years, NetSupport Manager has been recognised as the perfect solution to help companies manage technology devices in different locations and this latest release fully reflects the new requirements of organisations in 2022.

New look and feel

Co-produced directly with businesses to meet their current and changing needs, version 14 highlights a brand-new user interface with an intuitive layout and ribbon bar to help users navigate the tools more quickly and easily – minimising training requirements and ensuring IT technicians have maximum flexibility in how they wish to work.

Security runs throughout

Naturally, security figures highly with any remote support tool, so NetSupport Manager v14 includes support for RADIUS authentication and full Two-Factor Authentication (2FA) to fortify security at the point of login and guard against any attempted access by unauthorised users.

To further safeguard an organisation’s data and to ensure that it remains completely within its control (without any need to use third-party services), NetSupport Manager already provides local LAN/WAN support over IP, alongside flexible HTTP communication through its Gateway component that can be hosted on an organisation’s premises or in a private cloud.

Now, in v14, new Gateway encryption with SSL/TLS certificates has been added for superior data security – while security strongholds such as gateways, security keys and operator passwords have been boosted with higher levels of encryption.

To support the protection of personal data, Client log files can be edited to only show selected information. For example, to protect personal data in customer databases, usernames may need to be hidden from the view of operators.

Automatic connections save time

The ultimate evidence of impact for any system is its reliability and performance, so learning lessons from the last two years and taking the changing work landscape into account, new Load Balancing Gateways proactively manage incoming connections and automatically distribute them across multiple gateways to avoid a single point of failure. This is especially useful for larger businesses, as it ensures consistent maximum performance and reliability without the need for operator intervention.

Commenting on the release of NetSupport Manager v14, NetSupport’s CEO, Al Kingsley said:

“The pandemic accelerated the shift to the ‘future of work’ and we quickly recognised that that security and flexibility are critical in this new environment. NetSupport Manager has been trusted by organisations across the world over the last 33 years to manage their technology in remote locations – whether that’s users at their PCs, point of sale devices, factory robots and more – and the release of version 14 with its new UI and enhanced security features will ensure companies, customers and employees everywhere will benefit.”

NetSupport Manager fully supports Windows 11, 11 SE and Windows Server 2022, carries the PC PRO badge of recommendation and, most importantly, is free to download and try for 30 days so you can be fully satisfied it meets your organisation’s needs.

Designed to operate over LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of multi-platform computers, without the need for a third-party service or ongoing subscription costs – making it the perfect tool of choice for any IT team.

NetSupport is an award-winning software developer, supplying remote control, ITAM, mass notification, helpdesk and education solutions to organisations and schools across the world. Since 1989, the company has produced tried and trusted products that have an installation base today of more than 18 million users in over 120 countries.